Plant Guarantee Guidelines

Sunny Valley Farms stands behind all of the plant material sold in our stores. Please review the following guidelines of our guarantee as it applies to Loyalty Program Members vs. Non-Members.

Plant Guarantees:

All guarantees must be accompanied by a receipt. If you are in our loyalty program we can look up your sale in our system potentially. (Please be advised that it has to be done in our computer system, and may not be able to be done immediately when presented) CREDITS AND REFUNDS will only be made if you have a receipt or we can find your purchase in our system. If we CANNOT find you in our system or you have NO receipt we are unable to offer a refund or credit.

Annual Plants

Any annual plant material listed for Hardiness Zones 6 or higher to include Flowering Annuals, Blooming Tropical Plants, Houseplants, and Flowering Seasonal Plants: (Easter Lilies, Poinsettias, Garden Mums & Asters, etc.) All Annuals must be in resell-able condition,
as approved by a Manager on Duty.

• VIP Loyalty Members: May Return within 3 days

• Loyalty Members: May Return within 2 days

• Non-Members: May Return within 24 Hours

Trees & Shrubs

The guarantee applies to all tree and shrub plant items that have a Zone Hardiness of 1-5. Sunny Valley locations are located in Zone 5 (USDA Changed to Zone 6a in 2024, we do not currently guarantee any zone 6 plants and they are treated as annuals by Sunny Valley). Some members have had great success with zone 6a plants while others have not. Due to the many microclimates we are unable to guarantee zone 6  plants even though we may sell some.

• VIP Loyalty Members: 1 Years - 100% Back

• Loyalty Members: 1 Year – 60% 

• Non Members: 1 Year - 50% Back 

Perennials & Roses

The guarantee applies to all perennials and rose items that have a Zone Hardiness of 1-5. Alsip Nursery locations are located in Zone 5.

• VIP  Loyalty Members: 1 Year - 100% Back

• Loyalty Members 1 Year – 50 % Back

• Non Member: Until September 31st of Current Year - 50% Back -if over 30 days store credit only.

Proof of Purchase

 A receipt must be presented, as well as proof of the deceased plant, such as photo documentation or the plant itself. A replacement or store credit will not issued without proper proof of purchase.

Sale Items:

There is no guarantee for plants purchased on sale or at a discount.

One Time Credit

The Guarantee will be honored one time in the form of Sunny Valley Green Goods Gift Card (redeemable on plant materials only) and will not be returned in the original form of payment. Gift card will be issued for the tier percentages stated above.

What the Guarantee Does Not Cover

Associated Costs

Our Plant Guarantee does not cover costs associated from the original plant transaction, including:

- Delivery Fees
- Garden Solutions (fertilizers, soil amendments, etc)
- Previously Replaced and Guaranteed Plants

Neglect/Acts of Nature

Plants damaged or destroyed by neglect such as improper watering, pruning, planting techniques or acts of nature such as ice storms, lightning, high winds, or physical damage from people or animals.. This is determined at the discretion of the Nursery Manager.

Under Performance

If a plant is not blooming properly or growing to meet your expectations, there are often steps that can be taken to remedy the issue, which we are eager to assist with.

Obtaining Your Guarantee

If Planted by You

The Guarantee is honored in the form of a one-time, 100% or 50% Green Goods Card store credit toward plant material purchased in-store. Receipt must be presented, as well as the plant itself

If Planted Through Sunny Valley Farms 

Guarantee is honored in the form of a one-time credit toward the plant material and the planting costs. Re-plantings will need to purchased and rescheduled through the Sunny Valley Farms Install Department, or through on of our Recommended Landscapers. Delivery charges are not included should a re-planting need to be performed. A delivery charge will apply should newly planted material shift due to high winds or other causes to have us readjust the material.

If Planted by a Landscaper

The customer must have purchased the plants personally, and not through a  discounted landscaper account in order to be considered for qualifying plant guarantees. Plants purchased through any contractor accounts do not qualify for the plant return guarantee.

If Purchased Online

Sunny Valley Farms does not warrant or guarantee the life of shipped live plants, due to a variety of possible factors (watering, weather, etc.)

We can only guarantee that they arrived in good condition.
If your plant arrives in poor transit condition, please follow our Plant Shipping instructions.

What To Do If Your Plant Is Not Acting As It Should

Do not immediately dig the plant up. We want your plant to not just survive, but thrive in its new home. Contact Sunny Valley Farms and speak to a nursery associate or manager about possible solutions. In some cases, certain plants can go through of period of transplant shock when going into their new soil and most likely will recover if the proper steps are taken in order to remedy the problem.