Plant Guarantee Guidelines

Sunny Valley Farms stands behind all of the plant material sold in our stores. Please review the following guidelines of our guarantee as it applies to Loyalty Program Members vs. Non-Members.

Plant Guarantees:

All guarantees must be accompanied by a receipt. If you are in our loyalty program we can look up your sale in our system potentially. (Please be advised that it has to be done in our computer system, and may not be able to be done immediately when presented) CREDITS AND REFUNDS will only be made if you have a receipt or we can find your purchase in our system. If we CANNOT find you in our system or you have NO receipt we are unable to offer a refund or credit.

Annual Plants

Any annual plant material listed for Hardiness Zones 6 or higher to include Flowering Annuals, Blooming Tropical Plants, Houseplants, and Flowering Seasonal Plants: (Easter Lilies, Poinsettias, Garden Mums & Asters, etc.) All Annuals must be in resell-able condition,
as approved by a Manager on Duty.

• VIP Loyalty Members: May Return within 3 days

• Loyalty Members: May Return within 2 days

• Non-Members: May Return within 24 Hours

Trees & Shrubs

The guarantee applies to all tree and shrub plant items that have a Zone Hardiness of 1-5. Sunny Valley locations are located in Zone 5 (USDA Changed to Zone 6a in 2024, we do not currently guarantee any zone 6 plants and they are treated as annuals by Sunny Valley). Some members have had great success with zone 6a plants while others have not. Due to the many microclimates we are unable to guarantee zone 6  plants even though we may sell some.

• VIP Loyalty Members: 1 Years - 100% Back

• Loyalty Members: 1 Year – 60% 

• Non Members: 1 Year - 50% Back 

Perennials & Roses

The guarantee applies to all perennials and rose items that have a Zone Hardiness of 1-5. Alsip Nursery locations are located in Zone 5.

• VIP  Loyalty Members: 1 Year - 100% Back

• Loyalty Members 1 Year – 50 % Back

• Non Member: Until September 31st of Current Year - 50% Back -if over 30 days store credit only.

Proof of Purchase

 A receipt must be presented, as well as proof of the deceased plant, such as photo documentation or the plant itself. A replacement or store credit will not issued without proper proof of purchase.

Sale Items:

There is no guarantee for plants purchased on sale or at a discount.

One Time Credit

The Guarantee will be honored one time in the form of Sunny Valley Green Goods Gift Card (redeemable on plant materials only) and will not be returned in the original form of payment. Gift card will be issued for the tier percentages stated above.

What the Guarantee Does Not Cover

Associated Costs

Our Plant Guarantee does not cover costs associated from the original plant transaction, including:

- Delivery Fees
- Garden Solutions (fertilizers, soil amendments, etc)
- Previously Replaced and Guaranteed Plants

Neglect/Acts of Nature

Plants damaged or destroyed by neglect such as improper watering, pruning, planting techniques or acts of nature such as ice storms, lightning, high winds, or physical damage from people or animals.. This is determined at the discretion of the Nursery Manager.

Under Performance

If a plant is not blooming properly or growing to meet your expectations, there are often steps that can be taken to remedy the issue, which we are eager to assist with.

Obtaining Your Guarantee

If Planted by You

The Guarantee is honored in the form of a one-time, 100% or 50% Green Goods Card store credit toward plant material purchased in-store. Receipt must be presented, as well as the plant itself

If Planted Through Sunny Valley Farms 

Guarantee is honored in the form of a one-time credit toward the plant material and the planting costs. Re-plantings will need to purchased and rescheduled through the Sunny Valley Farms Install Department, or through on of our Recommended Landscapers. Delivery charges are not included should a re-planting need to be performed. A delivery charge will apply should newly planted material shift due to high winds or other causes to have us readjust the material.

If Planted by a Landscaper

The customer must have purchased the plants personally, and not through a  discounted landscaper account in order to be considered for qualifying plant guarantees. Plants purchased through any contractor accounts do not qualify for the plant return guarantee.

If Purchased Online

Sunny Valley Farms does not warrant or guarantee the life of shipped live plants, due to a variety of possible factors (watering, weather, etc.)

We can only guarantee that they arrived in good condition.
If your plant arrives in poor transit condition, please follow our Plant Shipping instructions.

What To Do If Your Plant Is Not Acting As It Should

Do not immediately dig the plant up. We want your plant to not just survive, but thrive in its new home. Contact Sunny Valley Farms and speak to a nursery associate or manager about possible solutions. In some cases, certain plants can go through of period of transplant shock when going into their new soil and most likely will recover if the proper steps are taken in order to remedy the problem.

Refund policy

Return Time Span

Within 30 Days (Hard goods, does not include live plants)

• Applicable UNOPENED merchandise may be returned with a receipt for a full refund.

• Online Orders: 30 days will begin once the package has arrived.

Within 7 Days

• Perennials, Trees, and Shrubs that are purchased in-store

• Must not have been discounted or on sale

• Must not have been planted, and still be in the original container

• Must be in the same saleable condition as it was sold

Within 24 Hours

• Annuals, bouquets, houseplants, seasonal plants, vegetable and herb plants, and all other plants that are not perennials, trees, and shrubs, purchased in-store 

• Must not have been discounted or on sale

• Must not have been planted, and still be in the original container

• Must be in the same saleable condition as it was sold

No Returns After 30 Days | Holiday Items (Includes the following but not limited to: Valentine’s Day, Saint Patrick’s Day, Easter, Mother’s Day, Father’s Day, Fall Items, Halloween, Thanksgiving, and Christmas.  No Returns After 15 Days

No Returns on Christmas Items after the second Friday in December

Guidelines For Returns

We Do Not Accept Any Returns On:

• Gift Cards

• Cut or Opened Merchandise

• Items Damaged from Misuse

• Sanitary Items

• Services

• Special Orders

• Non-sealed Chemicals

• Custom Arrangements 

• Clearance Merchandise - All clearance items, sale items, and discount items are  final sale, non-refundable.

Defective Items

• Varied based on manufacturer warranty.

Restocking Fees

• A 5% Restocking Fee will be applied to all returned assembled or floor model patio furniture, grills, fountains and statuary, etc. Open Christmas Tree boxes are also subject to the 5% stocking fee if purchased and returned by the Christmas return cut-off date.

• A $5 Restocking Fee will be applied to online pick-up orders not collected within a specified timeframe. See the Online Orders for Store-Pick Up & Plant Pre-Orders section as stated above.

Holiday & Christmas Items

• Final sale on Christmas Décor after 15 days of purchase or after the second Friday in December. Whichever comes first. 

• If the item is discounted it is final sale.

• No returns on Christmas items 15 Days after purchase.

• Christmas Décor with a Gift Receipt will be issued as In-Store Credit.

• Opened Christmas Lights may be exchanged or returned as In-Store Credit.

• Defective Christmas Lights will be exchanged for identical item only. A store credit may be issued if an identical item is unavailable.

$10 Restocking Fee for Unclaimed Pick-Up Orders

Plant Pick-Up Orders

We will hold plant pick-up orders for 24 hours. If not picked up within 24 hours, we will refund the items, minus a $10 re-stocking fee.

Hardgood Pick-Up Orders

We will hold products for 5 days. If not picked up within 5 days, we will refund the items, minus a $10 re-stocking fee.

Returns for Online Orders

Contact Us To Start Your Return.

Email: contactus@sunnyvf.com | Phone: 603-673-6160

Please include your Order Number and the Reason for Return.

Sunny Valley processes approved returns within 1-2 business days. Once the refund has been issued it may take several days for funds to arrive back to your account as detailed below:

Shipped Orders:

• If Items Arrive Damaged: Please start by e-mailing us as soon as possible at Contactus@sunnyvf.com with your order information. Please include photos of the damage upon arrival. We'll contact you to either replace or refund the item.

• If Change of Heart: Most unopened and unused items can be returned within 30 days of delivery. (See below for additional details regarding returns.) Return shipping costs apply to the customer. The transaction will be refunded upon arrival to the store, minus any shipping fees.

Address Returns To: Sunny Valley Farms, 42 NH 101A, Amherst, NH 03031

Paid by Credit or Debit: For purchases made using your credit or debit card directly through our www.sunnyvalleyfarms.com site, please give 5-10 business days for funds to arrive on your account.

Shipping Process

Shipping Process
Please click here to read our Shipping Process

Lost or Stolen Orders

Lost or Stuck in Transit: If a tracking code has been created for your order, and is lost or stuck in transit, please start by contacting the carrier.  A claim may need to be filed if your order contains live goods that perish, in order to process refunds or replacements.

Stolen Packages: Sunny Valley Farms is not responsible for stolen packages if the delivery has been confirmed by the carrier.

Plant Orders

Sunny Valley Farms sends the best quality plants available and are carefully packaged in custom plant shipping boxes. We can guarantee that the plant order left in pristine condition, but sometimes third-party carriers and other natural elements may cause some damage. Remember, some plant stress is normal from shipping. However, if a plant item arrives broken or dead, please let us know as soon as possible by sending us an email at contactus@sunnyvf.com. We will require that you send photos of the damage on arrival (before planting) so that we can determine if a refund or a replacement will be authorized.

Sunny Valley Farms does not warrant or guarantee the life of shipped live plants, due to a variety of possible factors (watering, weather, etc.) We can only guarantee that they arrived in good condition.

Returns By Tender

If Paid by Credit Card:

Returns paid by credit card will be given credit back on same card used if shown original itemized receipt. This includes debit cards processed as credit. Please give 3-5 days for funds to arrive on your account.

If Paid by Debit Card

Returns paid by debit card may receive cash back, if processed as debit. Please give 3-5 days for funds to arrive on your account.

If Paid by Gift Certificate or In-Store Credit: 

Returns paid by gift certificate or store credit will be issued an in-store credit only.

All policies are subject to change at any time.